Customer Service
We're Here to Help
Our customer service team is available Monday-Friday 9am-6pm EST.
How Can We Help?
FAQs
Find answers to commonly asked questions about orders, shipping, and returns.
Orders & Returns
Track your order, start a return, or check the status of a refund.
Shipping Information
Learn about our shipping options, delivery times, and international shipping.
Contact Us
Can't find what you're looking for? Reach out to our support team.
Contact Information
Email Support
support@mercanto.com
Response within 24 hours
Phone Support
1-800-MERCANTO (1-800-637-2268)
Monday-Friday 9am-6pm EST
Live Chat
Available on our website
Monday-Friday 9am-6pm EST
Store Locations
Visit us at one of our retail locations:
- New York Flagship: 123 Commerce Street, Suite 100, New York, NY 10001
- Los Angeles: 456 Shopping Boulevard, Los Angeles, CA 90001
- Chicago: 789 Retail Avenue, Chicago, IL 60601