Frequently Asked Questions
Find answers to common questions about shopping with Mercanto.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also log into your account to view order status and tracking details.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Some items like personalized products are final sale.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping are also available for an additional fee.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination. You can see the exact cost at checkout.
How do I apply a promo code?
Enter your promo code in the "Coupon Code" field in your shopping cart or during checkout, then click "Apply". The discount will be reflected in your order total.
Can I change or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, orders enter processing and cannot be changed. Please contact customer service immediately if you need assistance.
How do I create an account?
Click "Register" at the top of any page. Fill in your details and create a password. Having an account lets you track orders, save addresses, and checkout faster.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never share your data with third parties without your consent.